Frequently Asked Questions

You can cancel your automatic renewal at any time by following these steps:

1. 1. Visit our subscription management page: Manage my subscription
2. 2. Enter your email address or order number and click 'Send access link.'
3. 3. Open the email from 2Checkout and click the access link (valid for one hour for a single use).
4. 4. Locate the order you wish to modify and click 'View order details.'
5. 5. Click 'Product history' under the product name.
6. 6. Select 'Stop automatic subscription renewal' in the Subscription Status section.

Alternatively, you may contact our customer service team to cancel the auto-renewal for you.

To request an invoice, please contact our customer service team with your email address or order number.

Contact our technical support or customer service team with your order number or registered email address and a brief description of the issue. All requests are subject to the 60-day money-back guarantee. Requests beyond this period may not be eligible.

Once approved, refunds are typically processed within 3–5 business days. The amount is returned to your original payment method (credit card, PayPal, Alipay, etc.). Actual arrival time varies by bank and region. If funds are not received within 30 days, contact our support team. Note: refunds cannot be redirected to a different account; they must return via the original payment path.

If several hours have passed since your purchase and you still don't have your key, please check the following:

1. 1. Your Spam or Junk folder: Filters may have incorrectly routed our email there.
2. 2. Your order details: You may have entered an incorrect or invalid email address during checkout.
3. 3. Your email provider: Some providers block emails from unverified senders.

If you still cannot find it, contact our support team, and we will help locate your order.

You can retrieve your lost key by visiting our Resend License page.
Alternatively, contact our support team with your purchase details (order number, registered email, etc.), and we will assist you.

Please contact customer support and provide both your current (old) email address and the new address you would like to use.

Open your WiseCleaner program (e.g., Wise Care 365). Click the Menu icon in the top-right corner and select About. Your expiration date will be displayed under the Status section.

You can renew your registration code directly at Renew License page. We support renewals via PayPal and 2Checkout; please contact our support team if you require a specific 2Checkout renewal link. If your original order had auto-renewal enabled, we recommend waiting for the automatic charge to avoid duplicate payments.

No action is needed. This is a known issue where our automated renewal reminder system does not always detect a manual renewal in time. Your subscription is already active. You can safely ignore these reminder emails. If you are charged again after manually renewing, please contact us immediately with your order numbers and we will arrange a refund.

No. Once activated, you can uninstall and reinstall the program as many times as needed on the same machine. However, if you reinstall your Windows operating system, you will need to reactivate the software.

No. A multi-PC license uses a single license key that can be activated on the number of computers specified in your order (e.g., a 3-PC license uses the same key on all three PCs). Simply install the software on each computer and enter the same license key during activation.

License keys for Wise Care 365 (and other WiseCleaner products) include a limited number of activations per machine. If you receive an error like activation limit reached or the key fails on your new computer, please contact our support team. Provide your registered email address or order number and let us know you are activating on a new machine. We will reset your activation count so you can register on your new PC at no charge.

This error often occurs if a cracked version was previously installed and has modified your Windows hosts file to block WiseCleaner's registration server. To resolve it:

1. 1. First, verify the block: press Win + R, type cmd, and run ping reg.wisecleaner.com. If the returned IP is 127.0.0.1, your connection is being redirected locally.
2. 2. Close Wise Care 365.
3. 3. Navigate to: C:\Windows\System32\drivers\etc
4. 4. Copy the hosts file to your Desktop (direct editing requires copying first due to Windows UAC protection).
5. 5. Open the Desktop copy with Notepad, delete any entries related to wisecleaner, and save the file.
6. 6. Copy the edited hosts file back to C:\Windows\System32\drivers\etc and overwrite the existing file. Administrator privileges are required.
7. 7. Relaunch Wise Care 365 and re-enter your license key.

You can also watch this video tutorial or illustrated tutorialfor a step-by-step guide.

If you are not on the latest version, please download and install the most recent update, then re-enter your key. If you are already using the latest version, there may be a connection issue with our registration server.

1. 1. Press Win + R, type cmd, and press Enter.
2. 2. Type ping reg.wisecleaner.com and press Enter.
3. 3. If the replied IP address is 127.0.0.1, your computer is blocked from connecting.

Follow the hosts file cleanup steps mentioned in the previous answer to fix this connection block.

This error typically occurs for one of the following reasons:

1. 1. Typos: Our license keys use the number 0 (zero), never the letter O. We recommend copying and pasting the key directly, ensuring there are no leading or trailing spaces.
2. 2. Product Mismatch: You may be trying to activate the wrong software. For example, a Wise Duplicate Finder key will not work for Wise Care 365 — and a Wise Care 365 key will not work for Wise Folder Hider Pro. Check the product name shown in the activation window and verify it matches the product you purchased.
3. 3. Incorrect or lost key: The key you have on hand may not be the correct one for your account.

If the error persists after checking the above, we can verify your registration information:
Please provide the email address you used when purchasing the software. Our system can look up your license and re-send the correct registration code to that email address.

Sleep, here refers to Hybrid Sleep, upgraded from legacy Sleep, is designed primarily for desktop computers. Hybrid sleep is a combination of sleep and hibernate—it puts any open documents and programs in memory and on your hard disk, and then puts your computer into a low-power state so that you can quickly resume your work. That way, if a power failure occurs, Windows can restore your work from your hard disk. When hybrid sleep is turned on, putting your computer into sleep automatically puts your computer into hybrid sleep. Hybrid sleep is typically turned on by default on desktop computers.
Hibernation is a power-saving state designed primarily for laptops. While sleep puts your work and settings in memory and draws a small amount of power, hibernation puts your open documents and programs on your hard disk, and then turns off your computer. Of all the power-saving states in Windows, hibernation uses the least amount of power. On a laptop, use hibernation when you know that you won't use your laptop for an extended period and won't have an opportunity to charge the battery during that time.

On most computers, you can resume working by pressing your computer's power button. However, not all computers are the same. You might be able to wake your computer by pressing any key on the keyboard, clicking a mouse button, or opening the lid on a laptop. Check the documentation that came with your computer or go to the manufacturer's website.

Sleep requires an extremely small amount of power—about the same as a nightlight. If your laptop battery charge gets critically low while the computer is asleep, Windows automatically puts the laptop into hibernation mode.

You can prevent unauthorized access by requiring a password to unlock your computer when it wakes from sleep.

The current power supply of mainframe is ATX. Instead of being completely cut off when turning off PC, ATX keeps a faint current on, which has been used as stand-by power model. By stand-by power, not only the PC's operation system could manipulate the power supply of computer, but also users could do that by software control. What’s more, it also makes power supply managed by networking possible.
A remote control signal would be sent to PC’s modem and the monitor circuit would activate the power by 5v to turn pc on. This is how to realize remote control. If the motherboard supports keyboard switch, users could also turn on PC by key pads.
All above functions requires keeping the power board on.

Avast includes a password protection feature that triggers a notification when Wise Care 365's Common Cleaner attempts to scan the Google Chrome Saved Passwords option.
To solve this problem, please refer to the following steps.

1. 1. Open Wise Care 365.
2. 2. Navigate to System Cleaner and select Common Cleaner on the left panel.
3. 3. Expand Traces in Computer > Web Browser Trace.
4. 4. Uncheck Google Chrome Saved Passwords.

We generally do not recommend clearing saved browser passwords unless absolutely necessary.

The floating window is enabled by default. You can hide it using any of the following three methods:
Method 1: Right-click the floating window and select Exit Floating Window
Method 2: Right-click the Wise Care 365 tray icon in the Windows notification area and uncheck Show Floating Window
Method 3: Go to Menu > Settings > Tray and deselect Display floating window automatically when running Wise Care 365.

First, go to Menu > Settings > Tray and ensure Display floating window automatically when running Wise Care 365 is checked.
If it is still missing, move your mouse pointer along the left edge of your desktop from top to bottom; if the window was minimized to the edge, it should slide back out.
If the window remains hidden:

1. 1. Close Wise Care 365 completely (including the tray icon).
2. 2. Press Win + R, type %appdata%\Wise Care 365, and click OK.
3. 3. Locate and delete the file config_tray.ini.
4. 4. Relaunch Wise Care 365, and the floating window will reappear in the lower-right corner.

The floating window can display six metrics: CPU Usage, CPU Temperature, Disk Temperature, Graphics Card Temperature, Mainboard Temperature, and Network Activity.
To customize this, go to Menu > Settings > Tray. Click the dropdown menu next to Customize Floating Window and select the item you wish to display.

Wise Care 365 includes a variety of built-in themes. Click the Themes icon in the top-right corner to browse and apply them with a single click.
To use your own image, click Custom Image Theme and browse for your desired file. For the best results, we recommend an image size of 892 x 592 pixels.

Wise Care 365 supports English, French, Germany etc., over 34 languages. When you first open Wise Care 365, it will match your system language automatically.
And you can change language manually by clicking Custom icon on the top right->click Languages->select your language in the drop-down list.

Go to Menu > Settings > Custom Checkup. Click a category name to expand it, then select or deselect the specific items you wish to include in your scans.

This often happens because ESET’s browser protection prevents third-party programs from accessing sensitive data like cookies and saved passwords. When Wise Care 365 attempts to scan these areas, ESET may block or terminate the process.
To resolve this, please refer to this community post

No. The Large File Management tool simply lists all files larger than 10MB on your selected partition; it does not determine if they are safe to remove. You must manually review each file before deleting it. You can adjust search criteria, such as file size and type, in the Advanced Settings.

This happens because the two metrics are calculated differently. System startup time is measured from the motherboard's self-test until the desktop loads.
However, certain programs or services continue to initialize in the background after the desktop appears. Disabling such an item can reduce the total background load by a duration that may technically exceed the initial boot time measurement.

The default unit is Fahrenheit, you can change it to Celsius.
Go to Menu > Settings > General. Click the drop-down menu after Temperature Unite and select ℃. Click Save button to save settings and close window.

No. Disk Eraser specifically targets free space where data has already been deleted. It will not affect your existing files or format your drive.

This usually happens if the erasure process was interrupted, leaving behind the temporary zero-byte files used to fill the free space.
To reclaim this space, open Wise Care 365 and go to System Cleaner > Advanced Cleaner to scan and clean the drive.
Disk Eraser works by filling free space with data and then deleting it to ensure previously deleted files cannot be recovered.

Disk Eraser wipes the free space of an entire partition to prevent the recovery of files you have already deleted.
File Shredder is used to delete existing files or folders so they can never be recovered.
Use File Shredder for specific items and Disk Eraser for general privacy across a whole drive.

Wise Protection is a real-time monitor that alerts you if a program attempts to modify critical registry keys. It protects sensitive areas such as your Internet Explorer homepage, startup items, default browser settings, installed services/drivers, context menus, and image hijacking settings.

Checking No longer show this location only stops notifications for that specific registry entry; Wise Protection continues to monitor all other critical areas.
You can manage your protected items by going to Menu > Settings > System Protection, where you can manually toggle protection on or off for individual entries.

The primary goal of Common Cleaner and Advanced Cleaner is to reclaim disk space. To achieve a noticeable boost in system performance, we recommend using the Startup Manager to disable unnecessary startup programs, services, and scheduled tasks.

No. Wise Care 365 is a system optimization and cleaning tool, not an antivirus program. It is designed to work alongside antivirus software and does not cause compatibility issues.

Common Cleaner: Removes standard junk like temporary files, logs, and third-party application caches from the system drive.
System Slimming: Removes redundant Windows components, such as downloaded update files and related backups, to significantly reduce the OS footprint.
Advanced Cleaner: Allows you to scan and remove specific junk file types across all connected drives.

While System Slimming does remove certain system files, they are chosen specifically because their removal does not impact stability. As a safety measure, Wise Care 365 automatically creates a System Restore Point before performing these operations, allowing you to revert changes if necessary.

The Free version covers basic registry and disk cleaning. The Pro version unlocks: Wise Protection (real-time monitoring), automatic program updates, Big Files Manager, Startup Manager, Context Menu cleaner, and Privacy Eraser.

Open Wise data recovery folder->select the drive in which the lost files are->click Scan->find the folder at the left column->select those photos needed to be recovered on right column->Click Recover button
Or, type in the file extension in search field on the right of header area-----find those photos to be recovered-----Click Recover button

Wise Data Recovery can recover kinds of devices, local disk, USB disk, memory card, removable devices and so on, only requirement is the file system must be NTFS or FAT.

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, timestamp and size info, etc.) and data content. If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data with the Deep Scan.
After the deep scan, please check More Files in the left pane, click the type of file you want to recover, then select files in the right and click Recover. More details, please refer to How to use Deep Scan to restore files.

No, we highly recommend saving the recover files to a different drive. But you can move it back to the original drive after restoring.
The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

Wise Data Recovery can find out many lost files from your device, but not all of them can be recovered.
Good: the file can be recovered
Poor: the file probably be recovered
Very Poor: the file is hard to recovered
Lost: the file cannot be recovered

Wise Data Recovery can recover many types of files, photos/images (bmp, jpg, gif etc.), documents (Word, Excel, Text etc.), emails, audios, videos, archives etc.

To keep your pinned folders intact, open Wise Disk Cleaner and go to Common Cleaner > Traces in Computer > Windows and Applications. Simply uncheck Taskbar Jump Lists. For a detailed guide on how to clear your history while preserving pinned items, please refer to this article: Keep the record for Quick Access.

System activity—such as browsing the internet, editing documents, running programs, or even just starting Windows—constantly generates temporary files and junk data on your C drive. If left uncleaned, this accumulated data will gradually consume your available disk space.
Wise Disk Cleaner is designed to identify and remove these trash files, temporary data, browser caches, and Recycle Bin contents to effectively free up your C drive.

Certain files cannot be deleted because they are currently being used by the system or other active applications. These are typically located in Windows or User temporary folders.
To force the deletion of these persistent files, we recommend running Wise Disk Cleaner in Safe Mode.

This is typically caused by ESET’s browser protection, which prevents third-party tools from accessing sensitive data like saved passwords and cookies. If Wise Disk Cleaner attempts to scan these areas, ESET may block the process or forcibly terminate the program. You can find more details and a solution here: Wise Disk Cleaner Freezes While Scanning Browsers Cookies.

There are two main reasons for this:

1. 1. Cookies: Websites use cookies to maintain your login session. If these are deleted, you will need to log back in.
2. 2. Saved Credentials: Modern browsers offer to save and auto-fill your usernames and passwords.

By default, Wise Disk Cleaner does not select or clean saved passwords, cookies, or auto-fill data. If you find yourself logged out, please ensure these items are unchecked in the scan list before starting a cleanup.
Open Wise Disk Cleaner and go to Common Cleaner > Traces in Computer > Web Browser Trace, simply uncheck Saved passwords, Autocomplete form history, Cookies.

Yes. These files are redundant and can be safely removed without affecting system stability or performance. As an added safety measure, Wise Disk Cleaner automatically creates a System Restore Point before deletion, allowing you to easily revert your system if needed.

While not enabled by default, you can include the Downloads folder in your Advanced Cleaner routine:

1. 1. Go to Menu > Settings > Custom.
2. 2. Click Add and select your Downloads folder.
3. 3. Save your settings.

Note: Once configured, running an Advanced Clean will permanently delete all files in your Downloads folder. These files cannot be recovered.

No. Defragmentation does not delete data. It simply reorganizes fragmented file segments—which are scattered across the drive—and moves them into contiguous blocks to improve file access speeds.

There is no fixed schedule. If you frequently add and delete large volumes of data, once a month is usually sufficient. If the drive is used primarily for long-term storage with infrequent changes, defragmentation is rarely necessary. We recommend against over-defragmenting, as excessive disk activity can slightly reduce a drive's overall lifespan.

No. You should never defragment an SSD. Defragmenting an SSD does not improve performance and will significantly shorten its lifespan by causing unnecessary wear. Instead, use the TRIM command. Wise Disk Cleaner’s optimization technology automatically detects your drive type: it will use TRIM for SSDs and Defragmentation for HDDs.

Defragmentation is the process of reorganizing your hard drive's physical storage. It consolidates scattered file pieces into neat, continuous rows, which minimizes the movement of the drive's read/write heads. This reduces disk thrashing and significantly boosts data retrieval speeds. Think of it like tidying a messy bookshelf: instead of searching for chapters scattered across different rooms, defragging puts the whole book back together in one spot so you can grab it instantly.

Modern browsers must be fully closed during cleanup for Wise Disk Cleaner to access the SQL database files that store cookies and browsing history. If ESET's browser protection is active, it may block access and forcibly terminate the cleaner — disable ESET's browser shield or whitelist Wise Disk Cleaner in ESET's settings to resolve this.

Some security software includes features designed to protect personal information saved by browsers—such as passwords, auto filled form data, and cookies. Please check your security software to see if it includes a feature labeled something like Browser Protection. If it does, please disable this feature and then run Wise Disk Cleaner again to clear your cookies.
If you cannot find this setting within your security software, please contact our customer support team and provide the name of your security software.

Match Name and Size: Compare file names and sizes. Files are considered duplicates when both the filename AND file size match exactly. This is the fastest scanning method, but may occasionally flag false matches.
Partial Match: Compare file sizes and partial content. Files are only flagged as duplicates if they have the exact same size AND the sampled content matches. This method offers medium scanning speed with almost no false positives.
Exact Match: Compare full file contents. Files are only marked as duplicates if they are 100% identical in content. This is the most accurate method but also the slowest since it checks every byte.

The only difference between the Free version and Pro version of Wise Duplicate Finder is the Keep One function.

Wise Duplicate Finder can back up files before deleting. If it doesn't do back up, please check the following 3 settings:

1. 1. Click Menu - Settings, the second option Auto backup selected file before permanently deleting is activated.
2. 2. The backup folder has enough disk space.
3. 3. Using the button Delete Selected at the bottom to delete files, not Delete this file in the context menu.
   If you right-click on a file and choose Delete this file, Wise Duplicate Finder doesn't backup it.

Wise Duplicate Finder supports finding duplicate files on a network drive, provided that you have access to the network drive.
Please click the button Select Folder, scroll to the bottom, and then click Add Folder, type the network drive address in the pop-up window, e.g., \\192.168.0.123\A\.

Whether you forget the login password or secondary password, we can help you retrieve it. Click here and follow the steps to retrieve your password.

Window 7 and later system has a security feature – UAC (user account control), it helps prevent potentially harmful programs from making changes to your computer. When you turn off UAC, you can drag file/folder into Wise Folder Hider to hide. But Windows 8 system has higher secure than Windows 7, whether you turn off UAC, you cannot drag file/folder into Wise Folder Hider
The following steps helps you to manage UAC:
Click Start button->click Control Panel->User Account and Family Safety->User Accounts->Change User Account Control settings, drag the button to the bottom.

Set secondary password for each hidden file/folder is more security.
If your hidden files/folders are located in moveable device, we strongly recommend you to set secondary password for each hidden file/folder.

Don’t worry about it. You can get them back. Only need to reinstall Wise Folder Hider, then you can find them.

The hidden files are saved in your local disk, except you format disk. Make sure you are using Wise Folder Hider v4, please try following steps to recover them.

1. 1. Click here to download the recovery tool.
2. 2. Open the recovery tool
3. 3. Choose the drive you used to place the files hidden and continue opening up until you see the hidden file.
4. 4. Right-click on the hidden file and choose 'Move to...'
5. 5. Select a new place and save the file.

If you were using Wise Folder Hider v3 or early version, please contact the support team.

Whether you forget the login password or secondary password, we can help you retrieve it. Click here and follow the steps to retrieve your password.

Window 7 and later system has a security feature – UAC (user account control), it helps prevent potentially harmful programs from making changes to your computer. When you turn off UAC, you can drag file/folder into Wise Folder Hider to hide. But Windows 8 system has higher secure than Windows 7, whether you turn off UAC, you cannot drag file/folder into Wise Folder Hider
The following steps helps you to manage UAC:
Click Start button->click Control Panel->User Account and Family Safety->User Accounts->Change User Account Control settings, drag the button to the bottom.

Set secondary password for each hidden file/folder is more security.
If your hidden files/folders are located in moveable device, we strongly recommend you to set secondary password for each hidden file/folder.

Don’t worry about it. You can get them back. Only need to reinstall Wise Folder Hider, then you can find them.

The hidden files are saved in your local disk, except you format disk. Make sure you are using Wise Folder Hider v4, please try following steps to recover them.

1. 1. Click here to download the recovery tool.
2. 2. Open the recovery tool
3. 3. Choose the drive you used to place the files hidden and continue opening up until you see the hidden file.
4. 4. Right-click on the hidden file and choose 'Move to...'
5. 5. Select a new place and save the file.

If you were using Wise Folder Hider v3 or early version, please contact the support team.

If you forget the login password, please click – Forgot Password. The password reset link will be sent to your registered email automatically. If you don't receive the email, please:
1, Make sure your registered email address is valid.
2, Add [email protected] to your white mail list.
3, Check the Inbox and Spam box.

If you forget the second password (the file password), please contact our support, they will help you to retrieve the password.

Don’t worry. The hidden files won’t be removed. Please re-install Wise Folder Hider Pro, you can see all hidden files in.

Sorry, you can’t. Actually, Wise Folder Hider Pro is safer than the Free version. You don’t need the Free version anymore.

Sorry, Wise Folder Hider Pro doesn’t offer a trail version. You have to purchase it in advance. We recommend you to install.
We have the 60-Day Money Back Guarantee. If you don’t like it, you can request a refund after buying.

If you are using V3, please click Settings (the gearwheel icon), then check the option - Encrypt the hidden file.
If you are using V4, please click Excrypt File tab, click New button on bottom, then click Create. Now, you can drage files/folders you want to excrypt to this encrypted folder.

No, Wise Force Delete could not delete a folder, only delete a file.

Please open Wise Force Deleter, then transfer all files in the folder you want to delete to Wise Force Deleter, and Click Unlock & Delete button. After, you could delete the empty folder manually.

No, Wise Force Delete supports to do it in batch.
1, Select the first file, then press Shift key and click the last file; 2, press Ctrl + A keys; 3, click blank area then drag mouse to select all files. Once all files are selected, please click Add button. All files of the folder will be added into Wise Force Deleter.

No, when you click Unlock & Delete button, all files in Wise Force Delete will be unlocked and deleted. If you only want to delete a file, you need to select other files and click Remove button, just remain the file you want to delete in Wise Force Delete.

If your OS is Win vista/7, please turn off the UAC (User Account Control). Please refer to this article to learn more: How to Change User Account Control Settings
If your OS is Win8/8.1/10, unfortunately, there is no solution now and we are trying to get one.

Open Wise Game Booster->click Add game button->select your game->click Open

There are two methods to restart services.
Method 1: Click Restore button on the top right->click Start button to start the service you want to start, or you can click Resume All Services to start all.
Method 2: Restart PC

The key combinations must contain Ctrl, Alt or Win. Key combinations should contain 2 or 3 keys.

The shortcut you entered may conflict with Windows system default settings, e.g., you cannot set up Win + R as a shortcut for a program. Please try other combination keys.

Due to Windows system reasons, you need to try two or three times to set Alt as hotkey.

When Wise Hotkey is running, there is a tray icon in Windows notification area, right click on it, and click Language, then select the language you want.

When Wise Hotkey is running, right click the tray icon, deselect the option - Auto Run when PC Boots.

If you don't find the program you wanted, just click the Add Application button, then browse the program's folder, select its executable file, click Open.

Wise ImageX offers AI-powered features including watermark/object removal and image enhancement. All AI features require an active Internet connection as processing is cloud-based. The intelligent eraser can remove multiple watermarks from a single image with no numerical limit. Processed images are returned without any software watermarks added.

Supported input formats: PNG, JPG, APNG, and WEBP. All output is in JPG format regardless of the input format. Wise ImageX uses lossless compression algorithms, so file size is reduced without any loss of visual quality.

Free version: Lifetime limit of 5 images total.
Pro version: Up to 300 images per month (quota resets on the 1st of each month).
Batch compression supports up to 20 images simultaneously. Other AI features are currently limited to one image at a time.

Yes. The Wise ImageX license key is universal — a single key purchased on Windows can activate the Pro version on Windows, macOS, iOS, or Android.
Note: legacy Windows versions (Windows 7, 8, Vista) are not supported.

Yes. The Outcropping feature lets you extend the canvas in any direction — you can expand the image width, height, or both at the same time. Simply set the desired output dimensions (larger than the original) and Wise ImageX will use AI to generate the extended border area.

Wise JetSearch supports wildcard * and ? in case you can't remember the file name.
For example, the file’s name is wisecleaner, you can type wise*, if you don’t select drive, it will search all local drives.
Please click here to learn the difference between wildcards (*) and (?)

If you want to search for all files in a folder, please type the path in the keywords box. E.g., K:\WiseCleaner\Wise Icons\
If you want to search for a specific type of file, please type the path and file type. E.g., K:\WiseCleaner\Wise Icons\*.png

Please start Wise JetSearch, click the Menu in the upper right corner, and then click Run Quick Search to change the status of this option to unchecked.

Sorry, Wise JetSearch supports only to search for files in local drives.

Yes, Windows has built-in search feature. But, its searching speed is very slow. Wise JetSearch is much faster than Windows Search.

Open Wise Memory Optimizer->click Settings icon on the top right->deselect Clean clipboard while optimizing.

There are two basic requirements

1. 1. The free memory is below a specify size. You can set it by yourself.
2. 2. The CPU is idle. It means the CUP usage is below 5% and keeps 5 minutes.

If you accidentally delete a note, check the Recycle Bin in Wise Note. You can find and restore any notes you want from there.

There’s no time limit—deleted notes will stay in the Recycle Bin until you permanently delete them.

There’s no limit! You can create as many notes as you want. For better organization, try using folders to sort your notes by topic or project.

Wise Note lets you back up your data to your cloud drive. You can back up your notes to Microsoft OneDrive or Dropbox.

You can set a login password to prevent others from opening your Wise Note. Make sure to choose a secure password and keep it somewhere safe.

Wise Note is completely free to use. Enjoy!

Open Wise PC 1stAid->match your problem from the list->click the icon->read the notice->click Fix Now button to start to fix your problem.

If your problem is not in the auto-fix list, or Wise PC 1stAid doesn’t fix your problem, you can submit the problem to our forum. Other user may help you.
Click Seek Answers button on the right->fill in your personal info, description of your problem, screenshot->click Submit button.

On the top right, there is My Question button, all of your submitted questions will be recorded in here. If someone reply your question, the button My Question will flash, and you will receive a notice email from forum.wisecleaner.com. If you are running Wise PC 1stAid, you will receive a pop-up notice.

Wise Plugin Manager support 4 popular browsers: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera.

Wise Plugin Manager has two modes to manage browser plugins, ON/OFF and remove.
ON/OFF button, means you can enable/disable the plugin.
Trash icon, means you only could remove then plugin.

The stars followed the plug-ins shows the comments of other users. More stars being selected means better reviews and much useful.
You could go through all comments by clicking those stars and you also could give your own reviews for other users reference.

Open Wise Program Uninstaller->click the program you want to uninstall->click Safe Uninstall button-> follow the wizard to uninstall the program, when the uninstallation process complete, Wise Program Uninstaller will scan the leftovers (files/registries) of the uninstalled program, then click Remove button to remove the leftovers.

Safe Uninstall is to use the original program to uninstall, then scan and clean the residues. Force uninstall is to search all related files as well as the register list and delete all of them. It is recommended to use Safe Uninstall which is a safer way. Please choose Force uninstall only when safe uninstall fails and a backup for your system before that is recommended.

The uninstalling programs of some programs could not delete all files related. Some of them will be still kept at the registry list or other places, which are difficult to be found and cleaned up by normal cleaning softwares. Wise program uninstaller proceeds another scan after normal uninstallation to find and kill all left items. This will ensure to clean all as much as possible

Please open Wise Registry Cleaner v9, click Menu - Backup, then you can create system restore point or full registry backup. Or click Restore, you can choose to restore registry or system restore point.

When we do registry defrag, we may receive this error message. The reason is the security software (antivirus software) is protecting registry, blocking wise registry cleaner to defragment registry.
Solution: temporarily disable security software. (Uncheck registry protection option). If you cannot do it, please email to [email protected]

Because when you install an application, new registry entries will be created. These entries should automatically be deleted when you uninstall the application. Unfortunately, it does not always work that way. Sometimes, you will find that some applications fail to remove their own registry entries. These entries then become obsolete.
Over time, the Windows Registry begins to hold data that are invalid and obsolete. This invalid data eventually accumulates in the Registry, slowing Windows down, compromising PC performance and causing other problems.
So, to keep your computer in top performance, it is recommended that you periodically clean your Windows registry.

Yes, it is.
Wise Registry Cleaner has the auto-backup feature. When you click Clean button, Wise Registry Cleaner will back up those be removed registry automatically, then remove them. If one program cannot work well after cleaning, you can restore registry to fix it.

When you click the Backup button->click Create full registry backup, a full backup file of registry will be created. Because this is a backup of your entire registry, the longer of the using time and more procedure installed in system, the more time it will take to back up the registry.

Follow below steps to find the registry backup file:

1. 1. Open anyone folder
2. 2. Enter %appdata%\Wise Registry Cleaner\Backup in address bar, press Enter key

Then, you can see all registry backup files.

Yes, it does.
Open Wise Registry Cleaner->click System Tuneup, click Optimize button will optimize all items include SSD.
If you only want to optimize SSD, just select following five items:
Disable defrag system drive on boot to increase working life of SSD
Disable auto defrag when idle to increase working life of SSD
Disable SuperFetch parameters to increase working life of SSD
Disable prefetch parameters to increase working life of SSD
Enable TRIM function to improve working performance of SSD
Then click Optimize button.

Wise Registry cleaner supports English, French, Germany etc., over 44 languages. When you first open Wise Registry cleaner, it will match your system language automatically.
And you can change language manually by clicking Menu icon on the top right->click Languages->select your language in the drop-down list

Generally, when you open Wise Registry Cleaner, it will check updates automatically. You can check updates manually by clicking Menu icon on the top right->click Check for updates in the drop-down menu. Or, you can click Check for update button on the bottom.

The Windows Registry is a hierarchical database that stores configuration settings and options on Microsoft Windows operating systems. It contains settings for low-level operating system components and for applications running on the platform that have opted to use the registry. The kernel, device drivers, services, SAM, user interface and third party applications can all make use of the registry. The registry also provides a means to access counters for profiling system performance. (Excerpt from Wikipedia - Windows Registry)

Open Wise Reminder->click add button on the top right->fill in your reminder->click Save to start the reminder.

Yes, you can.
Select a reminder->click the right arrow icon to view the details->click the drop down arrow of Voice Prompts->click Custom->click the three dots button->select your favorite music->click Save

Select Display System Processes item, then all processes (include User processes and System processes) will be displayed.

This error results from a compatibility conflict between Wise System Monitor and specific AMD hardware. Since this is a hardware-level issue, we recommend uninstalling the software to restore stability.
For Windows 11/10: Go to Settings > Apps > Installed apps (or Apps & features), locate Wise System Monitor, and select Uninstall.
For Windows 7: Open the Control Panel, click Uninstall a program under the Programs category, right-click Wise System Monitor, and choose Uninstall.
Final Step: Restart your PC to ensure all system drivers are fully cleared.

Move the mouse point on a process, you will see a drop-down arrow at the behind of the process, click the arrow, and there are three options: End Process, Block Network Access, and Detailed Info.

Wise Video Converter supports all popular video formats to AVI, MP4, FLV, WMV, RMVB, MKV, WebM, and MPEG2.
For example, converts AVI to MP4, FLV to MP4, WMV to MP4, RMVB to MP4, MKV to MP4, WebM to MP4, MOV to MP4, M4V to MP4, MP4 to MKV, and MP4 to WebM, etc.

Yes, Wise Video Converter is not only a video converter but also a video to mp3 converter. It can convert any format video to MP3. For example, it can convert MOV to MP3, M4V to MP3, MP4 to MP3, and AVI to MP3.

There are three ways:

1. 1. Drag a video to the device icon that you want to convert.
2. 2. Click a device icon, then browse and select the video you want to convert.
3. 3. Switch to Converting tab and click the Add button at the bottom.

You can change the languages by clicking Menu and selecting the target language.
You can also change the languages in Menu - Settings

The free version supports to convert videos within 30 minutes. However, it does not limit the number of converted videos

Be specific. Instead of asking “Tell me about AI,” try “Can you explain how AI is used in healthcare?”

No. WiseX is a toolkit that brings together multiple AI models—it is not a model itself, so it does not learn directly from your conversations. However, the AI model you select may learn from your conversations and improve its answers to similar questions in the future.

Yes. Simply toggle the Web Search button on to browse and get up-to-date answers from the Internet.