Frequently Asked Questions

This is because you have used cracked programs or pirated registration codes before. Please try to resolve the issue via the following steps.

1. 1. Close Wise Care 365
2. 2. Open C:\Windows\System32\drivers\etc\
3. 3. Copy the file hosts to Desktop
4. 4. Use Notepad to open the hosts file, delete wisecleaner contents, and save it.
5. 5. Copy this new hosts file to C:\Windows\System32\drivers\etc\, overwrite the old file.
6. 6. Run Wise Care 365

Please click here for detailed information about How to fix 'You are possibly a victim of pirated license key...'.
If the above method doesn't solve the issue, please contact [email protected] to seek more help.

Because Avast has password protection function, and you checked the option Google Chrome Saved passwords of Common Cleaner, so Avast will notify you that.
To solve this problem, please refer to the following steps.

1. 1. Open Wise Care 365.
2. 2. Switch to System Cleaner tab and click Common Cleaner on the left panel.
3. 3. Expand Traces in Computer -> Web Browser Trace.
4. 4. Uncheck Google Chrome Saved Passwords.

We DO NOT recommend cleaning up the browser saved passwords unless it is necessary.

As a default setting, the floating window will be displayed when you run wise care 365. There are three methods to hide it.
Method 1: Right click on the floating widow, click Exit Floating Window
Method 2: Right click on Wise Care 365 Tray icon in Window notification area. Then click Show Floating Window to cancel the green mark.
Method 3: Open Wise Care 365->click Custom icon on the top right->click Settings in the drop-down menu, then click Tray tab, deselect Display floating window automatically when running Wise Care 365.

From Wise Care 365 v4, users can customize the display setting. There 2 methods.
Method 1: Click Menu button on top right of main window, click Settings, click Tray tab, then you will see the option – Customize Floating Window, then click the down arrow and choose the item that you want to display. Finally, do not forget to Save settings.
Method 2: Right click the floating window, and left click Settings, then find the Customize Floating Windows item. You can choose CPU Usage, CPU Temperature or Disk Temperature to display on floating window.

Please click Menu -> Settings -> Boot Booster tab, then select your country and city.

Wise Care 365 v3 Pro supports customized photo theme, registered user can set favorite photo as the theme.
Open Wise Care 365->click Themes icon on the top right->click Custom photo theme, then select your favorite photo.
The best dimensions is 892x592 (width: 892 pixels, height: 592 pixels)

Wise Care 365 supports English, French, Germany etc., over 34 languages. When you first open Wise Care 365, it will match your system language automatically.
And you can change language manually by clicking Custom icon on the top right->click Languages->select your language in the drop-down list.

Generally, when you open Wise Care 365, it will check updates automatically.
Or, you can check updates manually by clicking Custom icon on the top right->click Check for updates in the drop-down menu.

Just click Menu on the top right corner of main window, select About, then you will see your license key expiry date.

It is very easy to change the license key.
Open Wise Care 365->click Custom icon on the top right->click Change license key in the drop-down menu, then fill in your new registration information (Name/Email/License key) and click Register

PC Checkup will help you find the potential security problems and optimizable items, and then fix them with just one click. You can customize the checkup items.
Open Wise Care 365->click Custom icon on the top right->click Settings in the drop-down menu, click Custom Checkup tab, expand and deselect you un-wanted items. Then click Save button to save settings and close window.

The default weather unit is Fahrenheit, you can change it to Celsius.
Open Wise Care 365->click Custom icon on the top right->click Settings in the drop-down menu, in General tab, Temperature Unit item, click drop-down arrow, select ℃, click Save button to save settings and close window.

Wise Care 365 will run on any PC running Microsoft Windows XP or later.
Microsoft® Windows® 10 (32-bit and 64-bit) Technical Preview
Microsoft® Windows® 8 (32-bit and 64-bit) Professional/Enterprise
Microsoft® Windows® 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
Microsoft® Windows® Vista (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate
Microsoft® Windows® XP (32-bit and 64-bit) with SP2/SP3 or Home/Professional/Media Center
P.S. Wise Care 365 does not currently support Windows RT or Mac OS or Linux.

When you get “Engine failed to start” issue, please close Wise Anti Malware main window, open Windows Task Manager, click Services tab, find WiseAntiMalwareService, right click on it and select Restart. Then open Wise Anti Malware to check.
If above operation doesn't work, please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\, find and send svr.log to us.

If you get “Engine doesn't exist” issue, please close Wise Anti Malware main window, then,

Open the folder C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\

Right-click on on-access-drivers-uninstall.cmd, and choose Run as administrator, then you need to reboot the system.

After a system reboot, open the folder C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\

Right-click on on-access-drivers-install.cmd, and choose Run as administrator.

Open Wise Anti Malware to check

If above operation doesn't work, please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\, find and send svr.log to us.

In Classic mode, Disk Cleaner only scan items that you selected. In Clean mode, it will scan all items, but you will see only default items are selected, it means if you click Clean button, it only clean those default selected items, even though some items have scan result (e.g., Cookies).

Every time you suffer internet, edit document, run a program, remove files into Recycle Bin, even if you don’t do anything only start system, system will create temp files/trash files in C drive. If you don’t clean them, the drive C space will more and more slower.
Wise Disk Cleaner can help you clean these trash files/temp files, browser cache files, Recycle Bin, etc. to free up your C drive space.

Some files can't be deleted because they are in use and usually locate in Windows' temporary folders or the users' temporary folders. When clean is done Wise Disk Cleaner will tell you how many files can't be deleted? If you want to delete these files, the recommendation is/ we recommend you to run Wise Disk Cleaner in safe mode to make sure it is safe to delete these files.

Some files cannot be removed, because they are being used by other programs. Usually these files locate in the users' temporary folders or Windows' temporary folders. If you want to remove them, you need to close all other programs first or run Wise Disk Cleaner in the safe mode.

Though you have scrubbed the drive, the Wise Disk Cleaner still can find some deleted files. However, these files have been destroyed. These files can be restored by Wise Disk Cleaner but they will become unavailable.

Please open Wise Registry Cleaner v9, click Menu - Backup, then you can create system restore point or full registry backup. Or click Restore, you can choose to restore registry or system restore point.

When we do registry defrag, we may receive this error message. The reason is the security software (antivirus software) is protecting registry, blocking wise registry cleaner to defragment registry.
Solution: temporarily disable security software. (Uncheck registry protection option). If you cannot do it, please email to [email protected]

Because when you install an application, new registry entries will be created. These entries should automatically be deleted when you uninstall the application. Unfortunately, it does not always work that way. Sometimes, you will find that some applications fail to remove their own registry entries. These entries then become obsolete.
Over time, the Windows Registry begins to hold data that are invalid and obsolete. This invalid data eventually accumulates in the Registry, slowing Windows down, compromising PC performance and causing other problems.
So, to keep your computer in top performance, it is recommended that you periodically clean your Windows registry.

Yes, it is.
Wise Registry Cleaner has the auto-backup feature. When you click Clean button, Wise Registry Cleaner will back up those be removed registry automatically, then remove them. If one program cannot work well after cleaning, you can restore registry to fix it.

When you click the Backup button->click Create full registry backup, a full backup file of registry will be created. Because this is a backup of your entire registry, the longer of the using time and more procedure installed in system, the more time it will take to back up the registry.

Follow below steps to find the registry backup file:

1. 1. Open anyone folder
2. 2. Enter %appdata%\Wise Registry Cleaner\Backup in address bar, press Enter key

Then, you can see all registry backup files.

Yes, it does.
Open Wise Registry Cleaner->click System Tuneup, click Optimize button will optimize all items include SSD.
If you only want to optimize SSD, just select following five items:
Disable defrag system drive on boot to increase working life of SSD
Disable auto defrag when idle to increase working life of SSD
Disable SuperFetch parameters to increase working life of SSD
Disable prefetch parameters to increase working life of SSD
Enable TRIM function to improve working performance of SSD
Then click Optimize button.

Wise Registry cleaner supports English, French, Germany etc., over 44 languages. When you first open Wise Registry cleaner, it will match your system language automatically.
And you can change language manually by clicking Menu icon on the top right->click Languages->select your language in the drop-down list

Generally, when you open Wise Registry Cleaner, it will check updates automatically. You can check updates manually by clicking Menu icon on the top right->click Check for updates in the drop-down menu. Or, you can click Check for update button on the bottom.

The Windows Registry is a hierarchical database that stores configuration settings and options on Microsoft Windows operating systems. It contains settings for low-level operating system components and for applications running on the platform that have opted to use the registry. The kernel, device drivers, services, SAM, user interface and third party applications can all make use of the registry. The registry also provides a means to access counters for profiling system performance. (Excerpt from Wikipedia - Windows Registry)

Whether you forget the login password or secondary password, we can help you retrieve it. Click here and follow the steps to retrieve your password.

Window 7 and later system has a security feature – UAC (user account control), it helps prevent potentially harmful programs from making changes to your computer. When you turn off UAC, you can drag file/folder into Wise Folder Hider to hide. But Windows 8 system has higher secure than Windows 7, whether you turn off UAC, you cannot drag file/folder into Wise Folder Hider
The following steps helps you to manage UAC:
Click Start button->click Control Panel->User Account and Family Safety->User Accounts->Change User Account Control settings, drag the button to the bottom.

Set secondary password for each hidden file/folder is more security.
If your hidden files/folders are located in moveable device, we strongly recommend you to set secondary password for each hidden file/folder.

Don’t worry about it. You can get them back. Only need to reinstall Wise Folder Hider, then you can find them.

The hidden files are saved in your local disk, except you format disk. Make sure you are using Wise Folder Hider v4, please try following steps to recover them.

1. 1. Click here to download the recovery tool.
2. 2. Open the recovery tool
3. 3. Choose the drive you used to place the files hidden and continue opening up until you see the hidden file.
4. 4. Right-click on the hidden file and choose 'Move to...'
5. 5. Select a new place and save the file.

If you were using Wise Folder Hider v3 or early version, please contact the support team.

Whether you forget the login password or secondary password, we can help you retrieve it. Click here and follow the steps to retrieve your password.

Window 7 and later system has a security feature – UAC (user account control), it helps prevent potentially harmful programs from making changes to your computer. When you turn off UAC, you can drag file/folder into Wise Folder Hider to hide. But Windows 8 system has higher secure than Windows 7, whether you turn off UAC, you cannot drag file/folder into Wise Folder Hider
The following steps helps you to manage UAC:
Click Start button->click Control Panel->User Account and Family Safety->User Accounts->Change User Account Control settings, drag the button to the bottom.

Set secondary password for each hidden file/folder is more security.
If your hidden files/folders are located in moveable device, we strongly recommend you to set secondary password for each hidden file/folder.

Don’t worry about it. You can get them back. Only need to reinstall Wise Folder Hider, then you can find them.

The hidden files are saved in your local disk, except you format disk. Make sure you are using Wise Folder Hider v4, please try following steps to recover them.

1. 1. Click here to download the recovery tool.
2. 2. Open the recovery tool
3. 3. Choose the drive you used to place the files hidden and continue opening up until you see the hidden file.
4. 4. Right-click on the hidden file and choose 'Move to...'
5. 5. Select a new place and save the file.

If you were using Wise Folder Hider v3 or early version, please contact the support team.

If you forget the login password, please click – Forgot Password. The password reset link will be sent to your registered email automatically. If you don't receive the email, please:
1, Make sure your registered email address is valid.
2, Add [email protected] to your white mail list.
3, Check the Inbox and Spam box.

If you forget the second password (the file password), please contact our support, they will help you to retrieve the password.

Don’t worry. The hidden files won’t be removed. Please re-install Wise Folder Hider Pro, you can see all hidden files in.

Sorry, you can’t. Actually, Wise Folder Hider Pro is safer than the Free version. You don’t need the Free version anymore.

Sorry, Wise Folder Hider Pro doesn’t offer a trail version. You have to purchase it in advance. We recommend you to install.
We have the 60-Day Money Back Guarantee. If you don’t like it, you can request a refund after buying.

If you are using V3, please click Settings (the gearwheel icon), then check the option - Encrypt the hidden file.
If you are using V4, please click Excrypt File tab, click New button on bottom, then click Create. Now, you can drage files/folders you want to excrypt to this encrypted folder.

Match Name and Size: As the name says, only match file name and size.
Partial Match: Match part contents of the file, and match MD5.
Exact Match: Match the entire contents of the file, and match MD5.

The only difference between the Free version and Pro version of Wise Duplicate Finder is the Keep One function.

Wise Duplicate Finder can back up files before deleting. If it doesn't do back up, please check the following 3 settings:

1. 1. Click Menu - Settings, the second option Auto backup selected file before permanently deleting is activated.
2. 2. The backup folder has enough disk space.
3. 3. Using the button Delete Selected at the bottom to delete files, not Delete this file in the context menu.
   If you right-click on a file and choose Delete this file, Wise Duplicate Finder doesn't backup it.

Wise Duplicate Finder supports finding duplicate files on a network drive, provided that you have access to the network drive.
Please click the button Select Folder, scroll to the bottom, and then click Add Folder, type the network drive address in the pop-up window, e.g., \\192.168.0.123\A\.

The key combinations must contain Ctrl, Alt or Win. Key combinations should contain 2 or 3 keys.

The shortcut you entered may conflict with Windows system default settings, e.g., you cannot set up Win + R as a shortcut for a program. Please try other combination keys.

Due to Windows system reasons, you need to try two or three times to set Alt as hotkey.

When Wise Hotkey is running, there is a tray icon in Windows notification area, right click on it, and click Language, then select the language you want.

When Wise Hotkey is running, right click the tray icon, deselect the option - Auto Run when PC Boots.

If you don't find the program you wanted, just click the Add Application button, then browse the program's folder, select its executable file, click Open.

Open Wise Program Uninstaller->click the program you want to uninstall->click Safe Uninstall button-> follow the wizard to uninstall the program, when the uninstallation process complete, Wise Program Uninstaller will scan the leftovers (files/registries) of the uninstalled program, then click Remove button to remove the leftovers.

Safe Uninstall is to use the original program to uninstall, then scan and clean the residues. Force uninstall is to search all related files as well as the register list and delete all of them. It is recommended to use Safe Uninstall which is a safer way. Please choose Force uninstall only when safe uninstall fails and a backup for your system before that is recommended.

The uninstalling programs of some programs could not delete all files related. Some of them will be still kept at the registry list or other places, which are difficult to be found and cleaned up by normal cleaning softwares. Wise program uninstaller proceeds another scan after normal uninstallation to find and kill all left items. This will ensure to clean all as much as possible

Open Wise data recovery folder->select the drive in which the lost files are->click Scan->find the folder at the left column->select those photos needed to be recovered on right column->Click Recover button
Or, type in the file extension in search field on the right of header area-----find those photos to be recovered-----Click Recover button

Wise Data Recovery can recover kinds of devices, local disk, USB disk, memory card, removable devices and so on, only requirement is the file system must be NTFS or FAT.

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, timestamp and size info, etc.) and data content. If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data with the Deep Scan.
After the deep scan, please check More Files in the left pane, click the type of file you want to recover, then select files in the right and click Recover. More details, please refer to How to use Deep Scan to restore files.

No, we highly recommend saving the recover files to a different drive. But you can move it back to the original drive after restoring.
The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

Wise Data Recovery can find out many lost files from your device, but not all of them can be recovered.
Good: the file can be recovered
Poor: the file probably be recovered
Very Poor: the file is hard to recovered
Lost: the file cannot be recovered

Wise Data Recovery can recover many types of files, photos/images (bmp, jpg, gif etc.), documents (Word, Excel, Text etc.), emails, audios, videos, archives etc.

No, Wise Force Delete could not delete a folder, only delete a file.

Please open Wise Force Deleter, then transfer all files in the folder you want to delete to Wise Force Deleter, and Click Unlock & Delete button. After, you could delete the empty folder manually.

No, Wise Force Delete supports to do it in batch.
1, Select the first file, then press Shift key and click the last file; 2, press Ctrl + A keys; 3, click blank area then drag mouse to select all files. Once all files are selected, please click Add button. All files of the folder will be added into Wise Force Deleter.

No, when you click Unlock & Delete button, all files in Wise Force Delete will be unlocked and deleted. If you only want to delete a file, you need to select other files and click Remove button, just remain the file you want to delete in Wise Force Delete.

If your OS is Win vista/7, please turn off the UAC (User Account Control). Please refer to this article to learn more: How to Change User Account Control Settings
If your OS is Win8/8.1/10, unfortunately, there is no solution now and we are trying to get one.

Sleep, here refers to Hybrid Sleep, upgraded from legacy Sleep, is designed primarily for desktop computers. Hybrid sleep is a combination of sleep and hibernate—it puts any open documents and programs in memory and on your hard disk, and then puts your computer into a low-power state so that you can quickly resume your work. That way, if a power failure occurs, Windows can restore your work from your hard disk. When hybrid sleep is turned on, putting your computer into sleep automatically puts your computer into hybrid sleep. Hybrid sleep is typically turned on by default on desktop computers.
Hibernation is a power-saving state designed primarily for laptops. While sleep puts your work and settings in memory and draws a small amount of power, hibernation puts your open documents and programs on your hard disk, and then turns off your computer. Of all the power-saving states in Windows, hibernation uses the least amount of power. On a laptop, use hibernation when you know that you won't use your laptop for an extended period and won't have an opportunity to charge the battery during that time.

On most computers, you can resume working by pressing your computer's power button. However, not all computers are the same. You might be able to wake your computer by pressing any key on the keyboard, clicking a mouse button, or opening the lid on a laptop. Check the documentation that came with your computer or go to the manufacturer's website.

Sleep requires an extremely small amount of power—about the same as a nightlight. If your laptop battery charge gets critically low while the computer is asleep, Windows automatically puts the laptop into hibernation mode.

You can prevent unauthorized access by requiring a password to unlock your computer when it wakes from sleep.

The current power supply of mainframe is ATX. Instead of being completely cut off when turning off PC, ATX keeps a faint current on, which has been used as stand-by power model. By stand-by power, not only the PC's operation system could manipulate the power supply of computer, but also users could do that by software control. What’s more, it also makes power supply managed by networking possible.
A remote control signal would be sent to PC’s modem and the monitor circuit would activate the power by 5v to turn pc on. This is how to realize remote control. If the motherboard supports keyboard switch, users could also turn on PC by key pads.
All above functions requires keeping the power board on.

Open Wise Memory Optimizer->click Settings icon on the top right->deselect Clean clipboard while optimizing.

There are two basic requirements

1. 1. The free memory is below a specify size. You can set it by yourself.
2. 2. The CPU is idle. It means the CUP usage is below 5% and keeps 5 minutes.

Wise JetSearch supports wildcard * and ? in case you can't remember the file name.
For example, the file’s name is wisecleaner, you can type wise*, if you don’t select drive, it will search all local drives.
Please click here to learn the difference between wildcards (*) and (?)

If you want to search for all files in a folder, please type the path in the keywords box. E.g., K:\WiseCleaner\Wise Icons\
If you want to search for a specific type of file, please type the path and file type. E.g., K:\WiseCleaner\Wise Icons\*.png

Please start Wise JetSearch, click the Menu in the upper right corner, and then click Run Quick Search to change the status of this option to unchecked.

Sorry, Wise JetSearch supports only to search for files in local drives.

Yes, Windows has built-in search feature. But, its searching speed is very slow. Wise JetSearch is much faster than Windows Search.

Open Wise Game Booster->click Add game button->select your game->click Open

There are two methods to restart services.
Method 1: Click Restore button on the top right->click Start button to start the service you want to start, or you can click Resume All Services to start all.
Method 2: Restart PC

Open Wise Reminder->click add button on the top right->fill in your reminder->click Save to start the reminder.

Yes, you can.
Select a reminder->click the right arrow icon to view the details->click the drop down arrow of Voice Prompts->click Custom->click the three dots button->select your favorite music->click Save

Wise Video Converter supports all popular video formats to AVI, MP4, FLV, WMV, RMVB, MKV, WebM, and MPEG2.
For example, converts AVI to MP4, FLV to MP4, WMV to MP4, RMVB to MP4, MKV to MP4, WebM to MP4, MOV to MP4, M4V to MP4, MP4 to MKV, and MP4 to WebM, etc.

Yes, Wise Video Converter is not only a video converter but also a video to mp3 converter. It can convert any format video to MP3. For example, it can convert MOV to MP3, M4V to MP3, MP4 to MP3, and AVI to MP3.

There are three ways:

1. 1. Drag a video to the device icon that you want to convert.
2. 2. Click a device icon, then browse and select the video you want to convert.
3. 3. Switch to Converting tab and click the Add button at the bottom.

You can change the languages by clicking Menu and selecting the target language.
You can also change the languages in Menu - Settings

The free version supports to convert videos within 30 minutes. However, it does not limit the number of converted videos

Open Wise PC 1stAid->match your problem from the list->click the icon->read the notice->click Fix Now button to start to fix your problem.

If your problem is not in the auto-fix list, or Wise PC 1stAid doesn’t fix your problem, you can submit the problem to our forum. Other user may help you.
Click Seek Answers button on the right->fill in your personal info, description of your problem, screenshot->click Submit button.

On the top right, there is My Question button, all of your submitted questions will be recorded in here. If someone reply your question, the button My Question will flash, and you will receive a notice email from forum.wisecleaner.com. If you are running Wise PC 1stAid, you will receive a pop-up notice.

Select Display System Processes item, then all processes (include User processes and System processes) will be displayed.

Move the mouse point on a process, you will see a drop-down arrow at the behind of the process, click the arrow, and there are three options: End Process, Block Network Access, and Detailed Info.

Wise Plugin Manager support 4 popular browsers: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera.

Wise Plugin Manager has two modes to manage browser plugins, ON/OFF and remove.
ON/OFF button, means you can enable/disable the plugin.
Trash icon, means you only could remove then plugin.

The stars followed the plug-ins shows the comments of other users. More stars being selected means better reviews and much useful.
You could go through all comments by clicking those stars and you also could give your own reviews for other users reference.